Rreturns & Exchanges - Fatbuddha Store - https://www.fatbuddhastores.com

Our Returns & Exchanges Policy

We accept returns and exchanges for most items within 15 days of the delivery date. The item must be unused, in its original packaging, and with all tags attached. For hygiene and safety reasons, certain products are non-returnable (see section below).

Please Note: Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective. For exchanges, we will cover the cost of shipping the replacement item to you.

Step-by-Step Return/Exchange Process

Step 1: Initiate Your Request

Within 15 days of delivery, please email our support team at [email protected] with the following information. You can use the template provided below to ensure we have all necessary details.

Step 2: Await Authorization & Instructions

Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your return. Please do not send any items back without an RMA number.

Step 3: Ship Your Return

Securely package the item(s) in their original packaging, include the RMA number clearly on the outside of the package, and ship it to the address provided. We recommend using a trackable shipping service.

Step 4: Inspection & Processing

Once we receive and inspect the returned item(s), we will notify you via email about the status of your refund or exchange.

Refunds: If approved, your refund will be processed (see section below for timing).
Exchanges: If the requested size/colour is in stock, we will ship it to you promptly using the shipping method chosen in your original order.

Return/Exchange Request Email Template

Copy and paste the template below into an email, fill in your details, and send it to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Fatbuddha Store Team, I would like to request a [return / exchange] for an item from my order. Order Number: [Please provide] Date of Delivery: [Please provide] Item(s) for Return/Exchange: [e.g., Denim Jacket, Size M, Colour Indigo] Reason for Return/Exchange: [e.g., Incorrect size / Changed mind / Item defective] For exchanges, my preferred replacement is: [e.g., Same item, Size L / Alternative item: Boots, Size 42] Please let me know the next steps and provide the return address and RMA number. Best regards, [Your Full Name] [Your Email Address] [Your Shipping Address]

Refund Timing & Method

Once your return is approved, your refund will be processed within 5-10 business days. The timing of the refund’s appearance in your account depends on your payment provider:

Credit/Debit Card (Visa, MasterCard, JCB): Refunds are issued to the original card used for purchase. It may take an additional 5-10 business days for the refund to be reflected on your statement, depending on your bank.
PayPal: Refunds are issued to your original PayPal account. The funds typically appear within 24-48 hours after we process the refund.

We will notify you via email once the refund has been initiated.

Non-Returnable Items

To ensure the safety and integrity of our products for all our creators and adventurers, the following items are final sale and cannot be returned or exchanged:

Ink & Ink Pens: Due to hygiene reasons and the potential for contamination, all ink products and pens are non-returnable once purchased.
Graffiti Stickers: As a consumable, personalised, or easily replicable art supply, all sticker products are final sale.
Personalised or Used Items: Any item that has been personalised, used, altered, or is not in its original condition with tags attached.

Exceptions will be made for items that arrive damaged or defective. Please contact us immediately if this occurs.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us at [email protected] within 48 hours of delivery. Include your order number and clear photos of the item and its packaging. We will arrange a free replacement or full refund, including return shipping costs.

Returns & Exchanges